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Accessibility statement

The Ministry of Health has committed to making its website accessible in compliance with Royal Decree 1112/2018 , of 7 September, on the accessibility of public sector websites and mobile applications.

This accessibility statement applies to the website seguridaddelpaciente.sanidad.gob.es

Compliance status

This website is partially compliant with Royal Decree 1112/2018, due to the lack of compliance of the aspects indicated below

Inaccessible content

The content listed below is not accessible for the following reasons:

  1. Lack of compliance with Royal Decree 1112/2018:
    • There are documents in PDF and JPG format that may not be fully compliant with accessibility requirements when first published.
    • The portal has content in English whose language is not being tagged correctly.
    • There may be exceptional editing failures on some web pages.
    • The pages located under the General Catalogue of Central Library Books and Health Advice for International Travel.
  2. Disproportionate burden: Not applicable.
  3. The content is not included in the scope of applicable legislation. There may be word processing files in PDF or other formats published before 20 September 2018 that do not fully meet accessibility requirements, although an effort has been made to ensure most of them comply.

Drafting of this accessibility statement

This statement was drafted on 01 September 2022.

The method used to draft the statement was a self-assessment carried out in-house.

Last revision of the statement: 03 March 2023.

Comments and contact information

  1. You can submit communications about accessibility requirements (article 10.2.a of Royal Decree 1112/2018), such as, for example:
    • Report any possible non-compliance on the part of this website.
    • Communicate other difficulties in accessing the content.
    • Formulate any other query or suggestion for improvement relating to the accessibility of the website.

    These communication channels are available for the reporting:

    • Accessibility form
    • Office: Paseo del Prado, n.º 18-20 Planta baja, esquina C/ Lope de Vega 28014 Madrid.

  2. According to article 10.2.b of RD 1112/2018, you can also file:

    • A complaint regarding compliance with the requirements of RD 1112/2018.
    • A request for accessible information relating to:
      • Content that is excluded from the scope of application of RD 1112/2018 as established by Article 3(4).
      • Content that is exempt from compliance with the accessibility requirements because it imposes a disproportionate burden.

    The request for accessible information must clearly specify the facts, reasons and request that make it possible to establish that it is a reasonable and legitimate request.

    Requests for accessible information and complaints can be submitted through the Complaints and Suggestions procedure of the Ministry of Health, as well as the other options set out in Act 39/ 2015, of 1 October, on the Common Administrative Procedure for Public Administrations.

    Communications, complaints and requests for accessible information will be received and processed by the Undersecretariat of the Ministry of Health.

Application procedure

If, once a request for accessible information or complaint has been made, it has been rejected, the person concerned does not agree with the decision adopted, or the response does not meet the requirements set out in article 12.5, the person concerned may initiate a complaint. Likewise, a complaint may be initiated in the event that the period of twenty working days has elapsed without a response having been obtained.

The complaint can be submitted through the Complaints and Suggestions procedure of the Ministry of Health, as well as in the other options included in Act 39/ 2015, of 1 October, on the Common Administrative Procedure of Public Administrations.

Complaints will be received and processed by the Accessibility Unit of the Ministry of Health.

Optional content

This website applies the requirements of the Standard UNE-EN 301549:2022 taking into account the exceptions in Royal Decree 1112/2018.

The Patient safety Portal, seguridaddelpaciente.sanidad.gob.es, was created using HTML5 for content markup and CSS 3 style sheets for the visual design, avoiding wherever possible the use of proprietary technologies that require the use of specific equipment or browsers. These standards guarantee access to the information from any browsing device that supports W3C recommendations: HTML5, CSS 3.0, nivel AA.

The styles used have been constructed according to the recommendations of the W3C consortium for version 3 of the cascading style sheets and have been validated using the CSS code validation tool provided by the consortium. No errors were detected during validation.

Furthermore, the HTML pointing to the various CSS files has been validated to ensure that the fault tree used is correct. The analysis was performed using the HTML code validation tool provided by the consortium, with the analysis producing a positive result.

In the event that the user accesses the portal using a browser that does not support style sheets, the structural markup enables a correct display of all the content. When selecting the style-free option, the pages will be displayed without any form of visual formatting. The website is designed for responsive viewing, so it is optimally displayed on tablet and mobile devices.